At PENMAN CLOCKCARE (UK) LIMITED, we are committed to providing high-quality products and services to our customers. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Returns and Refunds
We offer a 30-day return policy from the date of delivery. To be eligible for a refund or exchange, items must meet the following conditions:

Unused and Unworn: The wristwatch or product must be in its original condition and packaging, with all tags and labels attached.
Proof of Purchase: A receipt or order confirmation is required to process your refund.
Not Damaged or Altered: We do not accept returns for products that have been damaged, altered, or show signs of wear or misuse.
2. Watch Repair Services
For any repair services, we offer a refund if:

The repair was performed incorrectly or failed to meet the agreed specifications.
The service does not restore the watch to proper working condition.
If the issue arises with a repair, please contact us immediately. We will assess the situation and work with you to provide a solution.

3. How to Request a Refund
To request a return or refund, please follow these steps:

Contact Us: Email us at [email protected] or call us at +44 7867825569 with your order number and details of the product.
Return Authorization: We will provide you with instructions on how to return the product.
Return the Item: Ship the item back to us in its original packaging. The cost of return shipping is the responsibility of the customer, unless the return is due to a fault on our part.
Refund Process: Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
4. Non-Refundable Items
The following items are not eligible for a refund:

Custom or personalized products (e.g., engraved wristwatches or custom repairs)
Items marked as “final sale” or discounted
5. Shipping Costs
Refunds will be processed for the product price only. We do not refund the original shipping charges unless the return is due to our error (e.g., incorrect item sent).

6. Exchanges
If you would like to exchange a product for a different model or size, please follow the same process as a return. Once the return is processed, we will issue a refund, and you may place a new order for the desired product.

7. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a return and issue a full refund or replacement, depending on your preference.

8. Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact us at:

PENMAN CLOCKCARE (UK) LIMITED
26 Viceroy Drive, Pinchbeck, Spalding, Lincs, PE11 3TS, United Kingdom
Email: [email protected]
Phone: +44 7867825569